Privacy Policy

Effective date: November 11, 2026

Lakeland Animal Clinic and Urgent Care (“we”) explains here how we collect, use, and protect your information on www.lakeland-animal-clinic.com and in our text messaging program.

Information we collect. Your name, phone number, email, pet details, and messages you send us through forms, calls, or texts, plus browsing data collected automatically (IP address, browser, device, and pages visited).

How we use it. To answer your questions, schedule appointments and send reminders, provide veterinary care, send the text messages you agreed to, send promotions if you opted in to marketing, and improve our services.

SMS / text messaging. If you opt in, we collect your mobile number and a record of your consent (date, time, and method). Non-marketing messages (reminders, scheduling, replies) and marketing messages (promotions, offers, announcements) each require their own optional consent. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help.

Sharing. We do not sell your personal information. We share it only with service providers that help us run our business, or when required by law. All of the above excludes text messaging originator opt-in data and consent, which will not be shared with any third parties. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Cookies and tracking. Our site uses cookies and analytics and advertising tools to understand how the site is used, measure our ads, and show relevant ads on other websites and social media. You can block cookies in your browser settings.

Data security. We use reasonable administrative, technical, and physical safeguards to protect your information, but no online system is completely secure.

Data retention. We keep your information only as long as needed for the purposes in this policy or as required by law.

Your rights. You can ask us to access, correct, or delete your information, opt out of texts at any time by replying STOP, and unsubscribe from emails using the link in any email.

Children’s privacy. Our website and text messaging program are not intended for anyone under 18. We do not knowingly collect personal information from children.

Changes to this policy. We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.

Contact. Lakeland Animal Clinic and Urgent Care, 20690 Lakeland Blvd, Euclid, OH 44119 · (216) 731-5536 · lakelandanimalclinic@gmail.com. See also our Terms & Conditions.